Three UK Scrap Capita Call Centre Outsourcing Deal 2 Years Early

By GIXnews
Internet call centre uk

Mobile operator Three UK appears to have confirmed that its £70m business process outsourcing contract with Capita, which was signed in late 2016 as part of a 7-year deal to improve sales and customer support (among other things), has been scrapped 2 years early following allegations of poor performance. Under the deal around 450 customer […]

Source:: ISPreview