Amazon Connect launches contact flow management APIs

By GIXnews

You can now create, describe, update, and publish contact flows via API. Contact-center administrators can now programmatically configure and test their contact flows, accelerating the time and effort to deploy changes and minimizing avoidable errors. With these flow APIs, you can automate the progression of contact flows between your development, staging, and production environments. To learn more, see the API reference guide.

Source:: Amazon AWS