Amazon Connect launches API to configure routing profiles programmatically

By GIXnews

Amazon Connect now provides an API to manage routing profiles in an instance. Using this API, you can programmatically create new routing profiles or update existing routing profiles to adapt to changing traffic patterns in your contact center. For example, you can automatically adjust queue priorities when there are spikes in contact volumes to prioritize contacts with the longest wait times first, and revert to your previous queue priorities when traffic returns to normal. To learn more, see the API reference guide.

Source:: Amazon AWS