AWS announces Contact Center Intelligence solutions

By GIXnews

AWS Contact Center Intelligence (CCI) solutions enable customers using contact center solutions to leverage off-the-shelf functionality powered by machine learning like text-to-speech, translation, enterprise search, chatbots, business intelligence, and language comprehension. AWS CCI solutions allow customers to gain greater efficiencies and deliver increasingly tailored customer experiences within their existing contact center platform—with no machine learning expertise required.

Source:: Amazon AWS