Amazon Connect Now Supports Inbound and Outbound Audio with Customer Voice Stream

By GIXnews

Starting today, Customer Voice Stream enables you to stream all audio to and from your end-customer in real-time. Now in addition to the audio coming from the customer, a second stream includes the audio the customer hears, which might include agent speech or audio played as prompt in a contact flow or from an Amazon Lex bot.

Source:: Amazon AWS