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The telecoms regulator has today made several changes to improve the performance of Alternative Dispute Resolution (ADR) providers, which are third-party ombudsman schemes that help consumers to resolve complaints with UK phone, broadband and mobile providers etc. At present it’s a requirement that all ISPs must be members of an ADR scheme (i.e. CISAS or […]

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Ofcom Tweak ADR Schemes to Improve Handling of UK ISP Consumer Complaints