Poor Service Costs UK Phone, Broadband and Mobile Providers £2.68bn

The annual report from Ombudsman Services, which is one of Ofcom’s Alternative Dispute Resolution (ADR) handlers for consumer broadband, phone and mobile complaints, has revealed that UK people made 55 million complaints during 2016 and 13% were telecoms related. According to the 2017 Consumer Action Monitor (CAM) report, consumers in the United Kingdom aren’t afraid […]

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