Is Google a good choice for communication? With the exception of email, Google is not considered a leader in person-to-person communication apps and services. Skype, owned by Microsoft, tops the video calling space. Facebook dominates social media. Slack leads business chat-room messaging. WhatsApp rules mobile messaging. And besides the big platforms from the big companies, hundreds of startups have created appealing and innovative communications apps and services.
Google lags for a variety of reasons. Among these are confusion and uncertainty — confusion about which app to use, uncertainty about whether Google will terminate any given product.
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