Survey – Fear of Downtime Discourages UK Broadband ISP Switching



A new uSwitch.com survey of 2,002 “nationally representative” UK adults via Opinium has revealed that a third of consumers who suffered downtime while trying to switch their broadband ISP are less likely to ever attempt such a move again, while ISPs tended to blame outages on engineer delays and admin errors. The degree to which […]

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