Ofcom Mistake Forces Delay to Plusnet Incorrect Billing Investigation

Ofcom has had to retract last year’s notification to Plusnet, which provisionally found that the UK ISP may have incorrectly billed customers of their fixed line broadband and phone services (here). This is due to a mistake with the regulator’s “legal enforcement powers.“ The investigation began on 27th May 2016 after Plusnet voluntarily highlighted the […]

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