Ofcom Provisionally Finds BT Overcharged Sky for Engineer Fault Finding

The UK telecoms regulator has today echoed last month’s TalkTalk linked investigation (here) by provisionally concluding that BT “overcharged” Sky (Sky Broadband) for their Special Fault Investigation (SFI) engineer service and Time Related Charges (TRC). SFIs and TRCs are often used to help find and resolve customer phone and broadband faults (usually following an ISP’s […]

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