The SIN 349 Problem of Trying to Get Openreach to Fix Broadband Faults

It’s fair to say that some ISPs in the United Kingdom have never had much love for Openreach’s (BT) Special Fault Investigation (SFI / SFI2) engineer service, which often struggles to identify broadband faults and can result in a string of disputed charges. Today’s story highlights another example. Strictly speaking Openreach should not charge ISPs […]

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