Ofcom Provisionally Rules BT “Overcharged” TalkTalk for Fault Finding

The UK telecoms regulator has today provisionally concluded that BT “overcharged” TalkTalk for their Special Fault Investigation (SFI) engineer service and Time Related Charges (TRC), both of which are often used to help resolve customer phone and broadband problems. A repayment could be due. Complaints about the charges for Openreach’s (BT) SFI and TRCs are […]

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