This vendor-written tech primer has been edited by Network World to eliminate product promotion, but readers should note it will likely favor the submitter’s approach.

In the world of support services we are always striving to reach that nirvana state where everything is perfect, and that requires keeping networks running at peak performance while contending with the onslaught of new employee technologies, cloud applications and mobile solutions.

As the leader of a global support services organization, I am constantly striving to reach this stable state for our customers. We are dedicated to harnessing the latest communications technology and processes to deliver an award-winning omnichannel support experience and help IT managers achieve the best benefits of automation while avoiding unforeseen problems.

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