Southwest Airlines in Dallas, Texas, said Wednesday that performance issues with its technology systems had led to flight delays.
The airline said it began experiencing intermittent performance issues in the afternoon with multiple technology systems as a result of an outage. “We are now managing flight delays across our system, with a temporary ground stop in place for those flights that have not left the gate,” it said in a statement.
The airline’s website www.southwest.com also had a notice saying, “We’re working hard to get you where you want to be……Thank you for your patience,” suggesting that online reservations, check-ins and other customer services would not be immediately possible. Users were asked not to refresh their browsers as they would be automatically transferred to the site as soon as possible.
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