Apple has new legal drama to take care of—this time, over refurbished devices for AppleCare+ customers.
On Wednesday, Apple was hit with a class-action lawsuit from AppleCare+ customers who claimed that their refurbished devices were not so top notch. Under the AppleCare program, if Apple can’t fix a broken device, the company is contractually obligated to replace it with a device that is “equivalent to new in performance and reliability.”
Customers and lawyers have taken issue with Apple replacing damaged devices with refurbished devices because there’s no way a used device is as good as a new one, according to the lawsuit. This all stemmed from one AppleCare+ customer whose replacement third-generation iPad had a cracked screen after six months. The plaintiff claims that she was not made aware at the time that the AppleCare+ replacement policy meant she would receive a refurbished device in case of unfixable damage.
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