Ofcom Probes Vodafone UK’s Billing and Complaints Handling

The national telecoms regulator, Ofcom, has launched an own-initiative investigation into Vodafone’s billing and complaints handling procedures after an unspecified number of the mobile operator’s customers in the United Kingdom made related complaints. The investigation relates to the regulator’s rules for General Condition 11.1 (providers must ensure that customers’ bills represent the true extent of […]

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