Ofcom Claims EE Broke their UK Consumer Complaint Handling Rules

By GIXnews

The national telecoms regulator, Ofcom, has concluded a yearlong probe into EE’s (also trading as Orange UK and T-Mobile) handling of consumer complaints and found that “there are reasonable grounds for believing” that the operator broke its rules (General Condition 14.4). Ofcom monitors telecoms and Internet providers to ensure that they comply with the relevant […]

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