New tools let IT admins cut the cord to manage mobile users
By John Cox, Network World | July 3rd, 2014
The new version of MobileIron’s management software gives mobility to IT administrators, and segments and segregates admin privileges.
The new release of MobileIron’s software for managing mobile devices and data helps IT staff themselves be more mobile and lets management tasks be grouped and segregated to improve privacy and security.
The changes mean that IT staff in charge of mobile deployments no longer are chained to their own desk or laptops: a new app, available on Android or iOS device, now lets administrators access the MobileIron server from anywhere. For large-scale mobile populations, management tasks and responsibilities can be divided up by geography or department, so administrators don’t have untrammeled access to all mobile users, apps and data.
The new mobile app for IT is called Insight, downloaded from the iTunes App Store or Google Play. Once installed, an administrator taps it, fills in the login screen and then sees a “dashboard” or a graphical summary of the enterprise’s mobile deployment — the number of active devices, the number out of compliance, roaming devices, or devices by platform or carrier or by ownership (BYOD or corporate-issued devices). In essence, they have access to the main features of the MobileIron management platform as they did from a PC.
Clicking on a pie chart or other item starts to bring up more and more details, letting administrators drill down, filter, and display “all iOS devices that are roaming” for example. A search function aids administrators in troubleshooting problems, identifying them and fixing them.
“In the past, an admin had to do this from browser on a desktop PC,” says Ojas Rege, vice president of strategy, MobileIron, Mountain View, Calif. “We have ‘bubbled up’ the most common tasks and put these in the Insight app, to answer the question ‘What’s the state of my deployment?'”
The new MobileIron version also creates an IT management hierarchy, which the vendor dubs “Spaces,” for mobile deployments. “Endusers want to know that a corporate BYOD policy provides enforceable privacy controls that protect them,” says Rege.
As the name suggests, Spaces lets a company segment and segregate administrative privileges, so that administrators are authorized with specific responsibilities, tasks and access to subsets of mobile users. Devices in the U.S. and in Europe would be handled only by specified local MobileIron administrators for example.
Spaces also limits that administrators can see on privately-owned devices used for business — they have access only to corporate data and apps, not to a user’s private email, photos, and the like.
Privileges can also be ranked. For example, an admin may have certain access rights to a device in the “Americas” space, but if that device is also in the “BYOD” space which has a higher rank, then stricter access rules associated with BYOD will take precedence.
Also part of the new release:
+ MobileIron’s AppConnect secure container now can work with the APIs in the Samsung’s enterprise Android security specification, Knox version 2.0
+ support for Windows Phone 8.1
+ support for the PhoneGap open source mobile app development toolkit
+ MobileIron Sentry, a mobile data gateway, now supports content filtering and inspection data traffic.
The new Insight mobile app is available now, at no charge, for iOS and Android. The other software features will be released over the next few weeks. There is no change in pricing for the MobileIron platform or components.
Earlier this year, MobileIron announced that it was embedding code from Splunk and releasing a MobileIron app for Splunk Enterprise, which is a software platform that monitors, collects and analyzes a wide range of machine data from such entities as enterprise websites, applications, servers, networks, sensors, and mobile devices. It also released for employees an iOS app called [email protected], which lets users share their iOS screen with corporate helpdesk staff.